SureRecHelp and support
Can't find your answer here? Write to support@surerec.app. If it is about Pro, include the email you paid with.
SureRec Pro
How do I activate Pro?
After paying you land on a page with your licence key. Open SureRec, click the Pro button, enter the email you paid with and the key, and press Activate.
I lost my licence key
Email us from the address you paid with, or tell us that address, and we will send the key again.
Can I use Pro on another computer?
Yes. Enter the same email and licence key in SureRec on your other computer.
Recording
My recording stopped at 15 minutes
The free version records up to 15 minutes each time. The recording is stopped and saved, nothing is lost, and you can start a new one straight away. Pro has no time limit.
The video has no sound from the tab or the call
- Tick System / tab audio in SureRec before you start.
- In Chrome's sharing window, choose a tab and make sure Also share tab audio is on.
- If you share a single window, Chrome does not capture its sound. Share the tab or the entire screen instead.
There is no sound from my microphone
Tick Microphone in SureRec and allow microphone access when Chrome asks. If you blocked it before, click the lock icon in the address bar of the SureRec page and allow the microphone.
Chrome closed while I was recording
Open SureRec again. The recording is saved to disk every second and appears in your list marked as recovered.
Where are my videos?
In the recordings list inside SureRec, on your computer. Click Download to save one as a file. Removing the extension deletes the recordings that were not downloaded.